AHEEVA

Profile
Aheeva Technology Inc. develops and markets turnkey contact center solutions that enhance customer interaction and optimize agent productivity. The tailored solutions are IP-based and provide businesses and contact centers with tools to improve customer satisfaction, reduce costs and increase revenues.

Leveraging the strengths of an IP infrastructure and utilizing Asterisk IP-PBX, theAheeva Contact Center Suite enables clients to establish a superior full-service contact center for a fraction of the investment required to operate a traditional telephony switch-based call center. The total cost of ownership is also diminished by reducing yearly operational and maintenance costs.

Products:

• Aheeva contact center solution
• Intelligent inbound call routing
• Outbound dialing (Predictive, preview, progressive and broadcast)
• Digital quality live monitoring and recording
• Seamless compatibility with non-IP legacy systems
• Based on Asterisk©, the open source IP-PBX
• Web-based real-time remote monitoring and management of campaigns, work force, calling lists, reports, quality monitoring, network and IP switches
• Live monitoring of agents' conversation via phone or Web
• Encryption server and SSL support of independent recording server
• Customizable and unlimited routing scripts and permutable campaign conponents
• Automatic database connection notification and backup
• Work force management with Method of payment, team monitoring, real-time adherence to work schedules and user-defined "Not ready" reasons
• Performance-based agent, agent group and queue reports where data is presented according to service levels
• Secure and user-friendly graphical user interface(GUI)
• Scalable-unlimited number of agents
• Multi-tenant flexibility – the capacity to run Aheeva CCS in ASP model

1000 St-Antoine West, Suite 500, Montreal H3C 3117, CANADA
Tel 1 : +1514 223 2581, Fax : +1514 448 4906
Email : info@aheeva.com Website : www.aheeva.com